Terms of Service

Terms of Service – Stoned Santa

  • Personal Information – All the information you share with Stoned Santa through opt-ins and forms on our website shall be retained by Stoned Santa and you will be sent promotional emails, messages, and Whatsapp messages.
  • Your information shall be secure with us and you can read more about what we do with the information on our Privacy Policy page.
  • In an effort to provide our customers with the most current information, Stoned Santa will, from time to time, make changes in the contents and in the products on Stoned Santa’s website. Prices and the availability of items are subject to change without notice. Any prices used on our website may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers.
  • If you decide to place an order for a Personalized form of art, we will need additional information related to the order such as Delivery address, the name of recipient etc to enable us to ensure timely delivery.
  • All worldwide rights, titles, and interests are legally reserved. The contents of our website and the website as a whole are intended solely for your personal and non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use is prohibited without the prior written permission of Stoned Santa. You cannot reproduce, publish, display, modify, sell, or distribute any of the materials from Stoned Santa.
Product & Service
  • Personalized Art – For all cases where art is created according to your choices, we have a no-return policy.
  • There is no Cash on Delivery for our services or products.
  • Unless specifically mentioned by you in writing to Stoned Santa, we are free to use the product images or customer images as testimonials on our website and social media handles. Facebook and Instagram.
  • The product/services provided on this site are without warranties of any kind either expressed or implied and Stoned Santa disclaims all or any of them to the fullest extent.
  • Stoned Santa does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.
  • The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. There may, hence, be a variation in the pictures and the respective products. Stoned Santa, in its absolute discretion, may deliver a similar/alternate product for reasons or exigencies beyond its control.
  • In case of customized or personalized art forms such as Handmade Portraits, String Art, Caricatures, Illustrations, Digital Portraits etc, the art will be created on demand. We will try our best to execute it in the best manner possible, but since art is hand-made there are chances of errors.
  • Delivery – We provide approximate delivery dates which can change due to unforeseen circumstances.
Damages & Returns
  • In events of damage during transportation, please get in touch with Shashank on +91 9176827699 or [email protected]
  • Our team will verify the details and further action shall be taken.
  • Products once delivered with 0 damage are not entitled to be taken back, since you will be shown the final output before shipping the product.
Design & Copyright Issues
  • Our team does a quality and plagiarism check of artists and their artwork before we start working with them. But if you are an artist/designer and see any of your designs being used without permission, please write an email to [email protected] and it shall be taken care with immediate steps.
  • If you are an artist and have worked with us and wish to no-longer work with us or wish to withdraw your designs from our website, please write an email to [email protected]
  • All designs/art-forms created by an artist for any of our customers/clients or the company – Stoned Santa is owned by the company and shall not be removed.
Refunds, Cancellaitons and Returns
  • For all personalized art forms such as Portraits, String Art, Illustrations, Comic strips, digital designs etc. We accept 50% of the order amount before starting the work. In cases where the customer decides to cancel the order, the 50% amount accepted as an advance shall not be returned.
  • A personalized order can be canceled within 2 days of the work being started.
  • For pre-designed art-forms where the customer has paid the complete amount and wishes to cancel an order, we accept cancellations with 48 hours of placing an order.
  • For URGENT orders where the delivery time is less than 10 days, we accept the complete amount in advance and we offer No refunds or cancellations.
  • For any order related queries, please write an email to [email protected]
Disputes with Stoned Santa
  • All disputes which cannot be resolved over emails, phone calls or in-person meetings shall be addressed in the judiciary of Bengaluru, Karnataka.

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